John Koselak, Former Executive Director, The Tamalpais, Northern California Presbyterian Homes and Services
“Sue, it has been a pleasure working collaboratively with you the past 18 months. Your insight and expertise were invaluable during the process to develop and establish our new and improved culture of hospitality. You were able to plan, shape and set priorities for our paradigm shift. You brought true value to the table.”
To create a hospitality culture, all of these components need to be tended to and aligned. Hospitality in Action (described on the first page) remains an integral component of our approach, however to truly sustain a culture of hospitality an organization must leverage these components.
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